Terms and Conditions for Man With Van Beddington
These Terms and Conditions set out the basis on which Man With Van Beddington provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear understanding between the customer and the service provider, covering booking arrangements, payments, cancellations, liability, waste handling, and the law that applies to the agreement. These terms apply whether the service is arranged for a home move, a business relocation, a single-item transport request, or any other agreed man with van service.
In these terms, references to “we”, “us”, and “our” mean the service provider operating as Man With Van Beddington, while “you” and “your” refer to the customer, hirer, or person arranging the service. Any variation of the name, including man with van Beddington, Beddington man and van, and van and man Beddington, refers to the same service identity for the purposes of these terms. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
By using our service, you confirm that you are authorised to request the transport of the items, waste, or goods involved and that you accept responsibility for providing accurate information about the job. This includes the size, weight, quantity, access conditions, and any special handling needs. We reserve the right to refuse any booking or stop any job where the details provided are incomplete, misleading, unsafe, or outside the scope of the agreed service.
1. Booking Process
A booking with Man With Van Beddington is formed once we have provided a quotation or estimate, the customer has accepted it, and we have confirmed the job in writing or by another recorded method. A quotation may be based on information supplied by the customer, including photographs, descriptions, floor levels, loading access, parking conditions, and delivery distances. If the actual circumstances differ from what was described, we may revise the price, the vehicle required, the number of staff needed, or the time allowed for completion.
Customers must ensure that all booking information is accurate and complete. This includes dimensions of large items, the presence of stairs, lifts, narrow corridors, restricted access, parking limitations, heavy or fragile goods, and any need for dismantling or reassembly. If the job requires additional labour, waiting time, or extra journeys because the information was inaccurate or incomplete, extra charges may apply. We may also charge for delays caused by the customer, third parties, or site restrictions outside our control.
Bookings are accepted subject to vehicle and staff availability. Any arrival time given is an estimated time only unless we expressly agree otherwise. While we always aim to arrive and complete the work within the expected schedule, traffic, loading delays, weather, access issues, and earlier jobs may affect timing. We are not responsible for losses caused by delays unless they arise from our proven negligence and are subject to the limits of liability in these terms.
2. Customer Responsibilities Before the Job
The customer is responsible for ensuring that the property, access route, and destination are ready for the service. This includes arranging permits where required, ensuring that items are packed safely, securing pets, and advising us of any parking restrictions or building rules. You must also ensure that any fragile, valuable, or sentimental items are properly protected unless we have agreed in writing to provide packing support. Where a lift, stairwell, doorway, or access point is unsuitable for the items to be moved, we may refuse to attempt the move for safety reasons.
If our team is required to wait because the property is not ready, the customer is unable to provide access, or the items are not available at the agreed time, waiting charges may apply. If the delay is excessive or makes the job impractical, we may treat the booking as cancelled by the customer and charge a cancellation fee. We may also decline to handle any item that is unsafe, poorly packed, leaking, defective, or likely to cause damage to other property, the vehicle, or personnel.
3. Payments and Charges
Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the work. Any quotation is based on the assumptions described at the time of booking and may exclude parking fees, congestion charges, tolls, congestion-related delays, storage costs, disposal fees, and other disbursements unless specifically stated. Where additional costs are incurred on your behalf, you agree to pay them in full.
Payment terms will be confirmed before or at the time of booking. Unless we agree otherwise, payment is due immediately upon completion of the service, and in some cases an upfront deposit may be required to secure the booking. We may request full or partial payment in advance for larger jobs, weekend work, urgent bookings, or services involving waste transport or specialist handling. Acceptable payment methods may include bank transfer, debit card, credit card, or cash, depending on what is offered for the booking.
Failure to pay on time may result in the suspension of any further service and may also lead to recovery action for unpaid sums. If payment is made by bank transfer, the booking is not treated as paid until funds have cleared. Any disputed amount must be raised promptly and in good faith; however, undisputed portions of the invoice must still be paid by the due date. We may apply late payment charges and recover reasonable costs associated with collecting overdue sums where permitted by law.
4. Changes to the Booking
You may request changes to the booking date, time, address, volume, or scope of work, but such changes are subject to availability and may affect the price. We will use reasonable efforts to accommodate amendments; however, if a change requires a different vehicle, extra crew, or additional time, a revised quotation may be issued. A booking should not be treated as changed unless we confirm the amendment.
5. Cancellations and No-Shows
Customers may cancel a booking, but cancellation charges may apply depending on the timing and the resources already allocated. If a booking is cancelled with sufficient notice, no charge may apply, although any non-refundable deposit may be retained. If cancellation occurs after we have dispatched the vehicle or staff, or if we arrive and cannot complete the job because the customer is unavailable, refuses access, or has not prepared the items, a reasonable cancellation or call-out fee may be charged.
If we must cancel due to vehicle breakdown, severe weather, staff illness, unsafe conditions, or other events beyond our control, we will use reasonable efforts to rearrange the service or offer an alternative date. We will not be liable for indirect losses arising from such cancellation, provided that we act reasonably and communicate the issue as soon as practicable. Any refund due will be limited to the amount paid for the cancelled portion of the service.
We may also cancel or suspend a booking where continuing would be unlawful, unsafe, or commercially unreasonable, or where the customer behaves abusively, fails to cooperate, or provides false information. In such cases, the customer may remain liable for costs already incurred. No-show situations, where the customer is not present or cannot provide access within a reasonable period, may be treated as a cancellation by the customer.
6. Liability and Insurance
We will take reasonable care when handling goods and carrying out transport services. However, our liability is limited to loss or damage caused directly by our negligence, breach of contract, or wilful misconduct. We are not liable for pre-existing defects, wear and tear, insufficient packaging, hidden damage, unsecured items, or damage caused by items that were inherently fragile or unstable. It is your responsibility to ensure that belongings are packed and labelled appropriately unless packing was expressly included in the service.
Where we move items on behalf of the customer, the customer must inform us of anything unusually valuable, delicate, heavy, hazardous, or difficult to handle. Unless agreed in writing, we do not accept responsibility for cash, jewellery, artworks, antiques, confidential documents, or other high-value goods beyond the level permitted by our insurance arrangements. Any claim for damage must be reported within a reasonable time and supported by evidence, including photographs and details of the items involved.
Our total liability for any claim arising from a single booking shall be limited to the amount paid or payable for that booking, except where such limitation is prohibited by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We are not responsible for losses that are purely indirect, consequential, or economic, including loss of profit, loss of business, or missed opportunity.
7. Damage, Access, and Site Conditions
You must ensure that the loading and unloading areas are safe, accessible, and suitable for the vehicle and personnel. We are not liable for damage arising from poor access, narrow spaces, defective flooring, low ceilings, restricted turning space, or obstacles that were not disclosed before the service began. If we believe a manoeuvre could cause damage or injury, we may stop work until the issue is resolved or refuse to proceed with the affected item.
8. Waste Regulations and Disposal Services
Where we collect, transport, or dispose of waste, you agree that the waste is described truthfully and that no prohibited or hazardous materials are included unless we have expressly agreed and are legally permitted to transport them. Waste services must comply with applicable UK waste legislation, including rules relating to duty of care, carrier obligations, and lawful disposal at authorised facilities. You must not include dangerous substances, asbestos, chemicals, gas cylinders, clinical waste, batteries, oils, or electrical items requiring special treatment unless separately agreed and legally compliant.
If waste is presented as general household or commercial waste but later proves to contain restricted items, additional charges may apply and we may refuse to transport or dispose of the contaminated load. The customer remains responsible for ensuring that waste is correctly sorted and declared. Where we provide a waste removal service, you acknowledge that we may need to inspect the load, request clarification, or decline the job if compliance cannot be assured. We will not be responsible for fines, penalties, or enforcement action caused by inaccurate descriptions, illegal disposal requests, or customer-provided material that breaches waste laws.
Any waste transfer documentation, receipts, or records required by law may be completed and retained as necessary. The customer agrees to cooperate with reasonable requests for information needed to comply with environmental and licensing obligations. If the service involves mixed loads, site clearances, or the removal of bulky items, you must advise us in advance so that appropriate arrangements can be made. Illegal dumping, fly-tipping, or request to dispose of waste at an unauthorised location is strictly prohibited.
9. Prohibited Items and Conduct
We do not carry items that are unlawful, dangerous, live, explosive, heavily contaminated, or likely to place our staff, vehicle, or other property at risk. We may refuse to transport firearms, illegal drugs, stolen goods, perishable goods without prior agreement, or any item whose possession or movement would breach the law. You must behave respectfully toward our staff. Abusive, threatening, discriminatory, or aggressive conduct may lead to immediate termination of the service without refund for work already performed or costs already incurred.
10. Force Majeure and Delays
We are not liable for failure or delay in performing our obligations where the failure is caused by events beyond our reasonable control. These may include severe weather, traffic incidents, road closures, accidents, strikes, civil disruption, fire, flood, pandemic-related restrictions, or equipment failure not caused by our negligence. In such circumstances, we may suspend the booking, change the schedule, or rearrange the service at a later date.
11. Complaints and Disputes
If you have a concern about the service, you should raise it as soon as possible so that we can investigate and, where appropriate, attempt a practical resolution. Complaints must be made in a clear and timely manner, with relevant information and evidence where available. We will assess each complaint fairly and on its own facts. Nothing in these terms prevents either party from seeking legal remedies, but both parties agree to act reasonably and to try to resolve issues without unnecessary dispute.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is held invalid by a court or competent authority, that provision shall be interpreted, limited, or severed to the minimum extent necessary, and the rest of the terms shall remain valid and enforceable.
By booking with Man With Van Beddington, the customer confirms that they have read, understood, and accepted these Terms and Conditions. Continued use of the service constitutes acceptance of any updated version that we may issue from time to time. It is the customer’s responsibility to review the applicable terms before each booking to ensure they remain satisfied with the conditions under which the service is offered.