Man with Van Beddington Privacy Policy
This Privacy Policy explains how Man with Van Beddington collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Beddington area. It also explains your rights under applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van Beddington customers and individuals who make enquiries or bookings with us in the Beddington area, whether by phone, online form, or any other communication method.
Who We Are
Man with Van Beddington provides transport, removals, and related services to residential and business customers. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process about you in connection with these services.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and the services you request. This may include:
Identity and contact data such as your full name, address, pick-up and drop-off locations, billing address, and other relevant addresses connected with the service.
Communication data such as the content of your enquiries, booking details, special instructions, and any follow-up correspondence about your service.
Service and contract data such as details of the services you request, dates and times of bookings, quotes provided, invoices issued, and records of completed services.
Payment-related data such as payment amount, payment method, and transaction confirmations. We do not store full card details if card payments are processed through third-party payment providers.
Technical and usage data where applicable, such as information about how you interact with our website or online booking tools, including log data and basic analytics data where used.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us about our services. This can be via telephone, online forms, or other communication channels.
We may also receive limited personal data about you from third parties where this is necessary to provide our services, such as when a business books our services on your behalf or provides your contact details so we can complete a delivery or removal.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are:
To provide quotes and respond to enquiries. We use your contact and service-related data to respond to your requests and provide price estimates. The lawful basis is our legitimate interests in operating and promoting our services, and in some cases steps taken at your request prior to entering into a contract.
To perform a contract with you. We process your personal data to manage bookings, provide transport and removals services, issue invoices, and handle payments. The lawful basis is the performance of a contract or taking steps at your request before entering into a contract.
To manage customer relationships. We may process your data to communicate about changes to bookings, confirm arrangements, handle complaints, and provide customer support. The lawful basis is our legitimate interests in managing customer relationships and ensuring quality of service.
For legal and regulatory compliance. We may process personal data to comply with legal obligations, including tax and accounting requirements and responding to lawful requests from public authorities.
For security and fraud prevention. We may use personal data to protect our business, our staff, and our customers, for example to prevent misuse of services or fraudulent activity. The lawful basis is our legitimate interests in ensuring the security and integrity of our operations.
Where we rely on legitimate interests, we always consider and balance any potential impact on your rights and freedoms. We will not use your personal data for activities where our interests are overridden by the impact on you.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain service and contract records, including associated personal data, for a period that aligns with applicable limitation periods for legal claims and tax or accounting requirements. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.
The specific retention period may vary depending on the nature of your interaction with us, the type of data, and any statutory obligations that apply. Where we have no continuing need to keep your personal data, we will either delete it or anonymise it.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf and assist us in delivering our services. These may include:
Payment processors that handle card or electronic payments and process limited personal data necessary to complete your transactions.
IT and hosting providers that supply and maintain our business systems, website, and communication tools.
Accounting or professional service providers who support our financial and regulatory obligations.
These processors are only permitted to process your personal data in accordance with our instructions and for specified purposes. They are required to implement appropriate technical and organisational measures to protect your data.
We may also share personal data where required by law, for example with tax authorities or law enforcement agencies, or where necessary to establish, exercise, or defend legal claims.
International Data Transfers
Where any of our service providers or systems involve the transfer of your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or reliance on an adequacy decision by the relevant data protection authority.
How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, and appropriate data handling procedures within our business.
We limit access to personal data to personnel and processors who need it to perform their duties and who are subject to confidentiality obligations.
Your Data Protection Rights
As a data subject under the applicable data protection laws, you have a number of rights in relation to your personal data. These include:
Right of access. You have the right to request confirmation as to whether we process your personal data and, where we do, to request a copy of that data and information about how it is processed.
Right to rectification. You have the right to request that inaccurate or incomplete personal data is corrected or completed.
Right to erasure. In certain circumstances, you may request that we erase your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may request that we restrict processing of your personal data in specific situations, such as where you contest its accuracy or object to its processing.
Right to object. You have the right to object to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.
Children
Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that personal data relating to a child has been collected inadvertently, we will take steps to delete such data where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
Contact and Further Information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you may contact us using the contact details provided on our website or in your booking documentation.
This Privacy Policy applies to all Man with Van Beddington customers and enquirers in the Beddington area and is intended to help you understand how and why we use your personal data and the choices available to you.
