Man with Van Beddington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Beddington provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company who requests, books or uses our services.
1.2 Services means removal, transport, loading, unloading, packing, unpacking, man and van hire, furniture moving and any related services we agree to provide.
1.3 Vehicle means any van or other vehicle used by us to provide the services.
1.4 Goods means any items, furniture, belongings or property that we are requested to move, transport or handle.
1.5 Order means a confirmed booking for services as accepted by us.
1.6 Terms means these Terms and Conditions, as amended from time to time.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers. This may include collection, transportation and delivery of goods, and where agreed in advance, assistance with loading and unloading.
2.2 The exact scope of the services, including the number of staff provided, size of vehicle, estimated duration, and any additional services, will be agreed at the time of booking based on the information you provide.
2.3 We reserve the right to refuse to move any item that we reasonably believe is unsafe, illegal, excessively heavy, inadequately packaged, or which may cause damage to the vehicle, our staff, other goods or property.
3. Booking Process
3.1 Bookings may be requested by the client through our chosen communication channels. A booking is not confirmed until we have accepted it and provided confirmation of the date, time, and price.
3.2 When making a booking you must provide accurate and complete information, including but not limited to:
(a) collection and delivery addresses and access details,
(b) type and approximate quantity of goods,
(c) any heavy, fragile, high value or unusual items,
(d) floor levels, lifts, stairs, parking restrictions and distances to property,
(e) any timing restrictions or special requirements.
3.3 The quotation or estimate is based on the information you provide at the time of booking. If the actual work differs from the description given, we may adjust the price accordingly.
3.4 By confirming a booking, you warrant that you are the owner of the goods or have authority from the owner to use our services, and that no goods are to be carried in contravention of any law or regulation.
4. Prices and Quotations
4.1 Prices may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
4.2 Any quotation or estimate is valid only for the date stated and may be subject to change if the service requirements change or if there are delays or issues beyond our control.
4.3 Prices generally include the provision of a vehicle and a specified number of staff within an agreed service area. Additional time, distance, staff, packaging materials or services may incur extra charges.
4.4 Unless expressly stated otherwise, prices are quoted exclusive of any congestion charges, tolls, parking charges, fines, or additional expenses, which will be payable by the client where incurred in connection with the service.
5. Payments
5.1 We may require a deposit or full payment in advance to secure a booking. Any such requirement will be notified to you at the time of booking.
5.2 Where payment is not required in advance, payment is due immediately upon completion of the service on the day of the move, unless we have agreed alternative payment terms in writing.
5.3 We accept payment by the methods stated at the time of booking. You are responsible for ensuring that any payment method used is valid and has sufficient funds available.
5.4 If payment is not made when due, we reserve the right to charge reasonable interest and to withhold delivery of goods until payment is received in full.
5.5 In the case of account customers, payment terms will be as agreed separately. Late payment may result in suspension or termination of services.
6. Cancellations and Amendments
6.1 If you need to cancel or amend a booking, you must inform us as soon as reasonably possible.
6.2 We may apply a cancellation charge, particularly where short notice is given, as follows:
(a) cancellation more than 48 hours before the scheduled start time: no cancellation fee,
(b) cancellation between 24 and 48 hours before the scheduled start time: up to 50 percent of the estimated charge,
(c) cancellation less than 24 hours before the scheduled start time: up to 100 percent of the estimated charge.
6.3 If you are not present or not contactable at the agreed collection address at the scheduled start time, we may treat this as a last minute cancellation and apply a cancellation charge.
6.4 Any change to the date, time, addresses, volume of goods, or scope of the service is subject to availability and may result in an adjusted price.
6.5 We reserve the right to cancel or reschedule a booking if we are prevented from carrying out the service due to circumstances beyond our reasonable control, including adverse weather, vehicle breakdown, accidents, road closures, or staff illness. In such circumstances we will, where possible, offer an alternative date or refund any deposit paid, but will not be liable for any consequential losses.
7. Client Responsibilities
7.1 You are responsible for:
(a) ensuring that all goods are properly and safely packed, unless we have agreed to provide packing services,
(b) disconnecting and securing appliances prior to the move,
(c) arranging appropriate parking and permits for the vehicle at collection and delivery addresses,
(d) ensuring that access to the property is safe and suitable for the vehicle and staff,
(e) being present or represented during loading and unloading.
7.2 You must not ask our staff to do anything that is unsafe, illegal, or not covered by these Terms.
7.3 You are advised to take out adequate insurance for your goods. Our liability is limited as set out in these Terms and is not a substitute for comprehensive contents or removals insurance.
8. Restrictions on Goods
8.1 We do not carry:
(a) illegal goods, stolen goods or items obtained unlawfully,
(b) explosives, flammable or hazardous substances,
(c) gas cylinders, paints, chemicals or toxic materials,
(d) cash, securities, precious metals, jewellery, watches or similar valuables,
(e) live animals, plants or perishable items,
(f) waste or items to be disposed of, except as specifically agreed in accordance with waste regulations.
8.2 If you include any restricted items without our prior written agreement, we shall have no liability for any loss, damage or delay relating to those items and you shall be responsible for any resulting costs or claims.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste, environmental and duty of care regulations.
9.2 We are not a general waste collection service. Any removal or disposal of unwanted items or waste must be expressly agreed in advance and may be subject to additional charges.
9.3 Where we agree to remove items for disposal, we will take them only to authorised facilities or transfer stations. You confirm that any items given to us for disposal are not hazardous waste, unless agreed otherwise, and that you have the right to dispose of them.
9.4 Fly-tipping or unlawful disposal of waste is strictly prohibited. We will never dispose of items in a way that breaches waste regulations. You must not request or encourage us to do so.
9.5 You remain responsible for any items or waste not specifically included in our written agreement for disposal.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage is limited as set out in this section.
10.2 We will not be liable for:
(a) loss or damage arising from your failure to adequately pack or protect goods, unless we have packed them,
(b) damage to goods where you or your representatives assist with loading or unloading against our advice,
(c) loss of or damage to fragile items such as glass, china, lamps, artwork or electronics that were not properly protected or that had a pre-existing defect,
(d) wear and tear, minor marks or scratches, or damage to goods that are inherently fragile or unstable,
(e) indirect or consequential losses, including loss of profits, loss of income, or loss of opportunity.
10.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable estimate of the market value of the goods at the time of the incident, subject always to any further monetary cap communicated to you at the time of booking.
10.4 We will not be liable for any loss or damage where the cause is outside our reasonable control, including but not limited to acts of nature, storms, flooding, fire, road closures, delays caused by traffic or third parties, strikes or public disturbances.
10.5 We are not liable for any loss or damage caused by defective, poorly assembled or self-assembled furniture, unless we have been negligent in handling it.
10.6 We will not be responsible for damage to driveways, paths, soft ground, or surrounding areas where you have requested the vehicle to park or manoeuvre over such surfaces.
11. Claims and Complaints
11.1 You should inspect your goods and property as soon as reasonably possible after completion of the service.
11.2 Any loss, damage or complaint relating to the services should be reported to us in writing as soon as reasonably practicable, providing as much detail as possible, including photographs where available.
11.3 We will investigate any complaint and may request additional information or evidence from you. You agree to co-operate with any reasonable investigation.
11.4 Failure to notify us of an issue within a reasonable time may affect our ability to properly investigate and may reduce or extinguish any potential liability we might otherwise have had.
12. Access, Parking and Delays
12.1 You are responsible for ensuring that suitable parking is available for the vehicle at both collection and delivery locations, including obtaining any permits or permissions required.
12.2 Any fines, penalties or charges arising from incorrect or insufficient parking arrangements, where due to circumstances within your control, will be added to your invoice.
12.3 If our staff are delayed or prevented from carrying out the services due to factors beyond our control, including but not limited to inadequate access, waiting for keys, customer absence, or issues with lifts or stairs, we may charge for waiting time at our then current rates.
13. Time Estimates
13.1 Any times quoted for arrival, collection, delivery or completion are estimates only and are not guaranteed, although we will make reasonable efforts to adhere to agreed schedules.
13.2 We will not be liable for delay or any resulting loss caused by circumstances beyond our reasonable control, such as accidents, traffic, road works, weather or police operations.
14. Insurance
14.1 We will maintain appropriate insurance cover for our vehicles and public liability in relation to the services we provide.
14.2 Our insurance does not replace your obligation to ensure that your own contents, business assets or goods are adequately insured. You are strongly advised to obtain suitable removals or contents insurance for the full value of your goods.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of managing your booking, providing the services, handling payments, and dealing with any queries or complaints.
15.2 We will take reasonable steps to keep your information safe and will not sell your personal details to third parties. We may share information with insurers, payment processors or regulatory authorities where necessary and lawful.
16. Termination
16.1 We may refuse to commence or may suspend the services if you breach these Terms, fail to pay sums due, provide misleading information, or act in an abusive or threatening manner towards our staff.
16.2 If we terminate the services due to your breach, any sums already paid may be retained and additional charges may apply for work already carried out or losses incurred.
17. Variations to These Terms
17.1 We may update or amend these Terms from time to time. The Terms in force at the time of your booking will apply to that booking.
17.2 Any variation to these Terms will only be valid if agreed in writing by us.
18. Governing Law and Jurisdiction
18.1 These Terms and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services we provide.
By confirming a booking with Man with Van Beddington or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
